Support

We usually reply within 1 business day.

Contact

It helps to include your iPhone model, iOS version and the app version (shown at the bottom of Your space).

Common questions

I can’t hear the beat

Use headphones — each ear needs its own tone. Check that Frequency intensity in the player is not set to Off, and that your iPhone is not in mono audio (Settings → Accessibility → Audio & Visual → Mono Audio should be off).

Restore my purchase

Make sure you are signed in with the same Apple ID you subscribed with, then open the paywall in Synra and tap Restore. Subscriptions are tied to your Apple ID, not to a Synra account.

How do I cancel my subscription?

Open iPhone Settings → your name → Subscriptions → Synra → Cancel. Cancelling stops the next renewal; you keep access until the period ends. Cancel at least 24 hours before a free trial ends to avoid being charged. Deleting the app does not cancel the subscription.

Refunds

Purchases are processed by Apple. Request a refund at reportaproblem.apple.com.

Using Synra for tinnitus

Open the Tinnitus Relief scenario and try brown, pink, green and white noise to find the one that blends best with your ringing. Set the volume just below your tinnitus rather than over it, and use the sleep timer at night. Synra offers masking and relief, not treatment — see a doctor if your tinnitus is new, one-sided or pulsing.

Play Synra with other audio

Turn on Backdrop Mode in the player. Synra will then mix with your podcast or music instead of pausing it.

Delete my data

Synra stores your preferences on your device, so deleting the app removes them. For anything else, email us and we will handle it within 30 days.